Shivam Palace

Last Updated: 11 June 2026

This Privacy Policy explains how Shivam Palace collects, uses, stores, and protects limited information when you visit our website https://shivampalace.in/.

1. Business Information

Legal Name: Agrawal Yogesh Sureshchandra
Trade Name: Shivam Palace
GSTIN: 24AHDPA9419K1ZE
FSSAI License No.: 10721026001851
Website: https://shivampalace.in/
Email: info@shivampalace.in
Phone: 09824884405 / 09825097904

Address:
Shivam Palace
Near Madrasi Mandir, Khokhra,
Maninagar East, Ahmedabad,
Gujarat 380008, India

2. Nature of Website

The Shivam Palace website is an information-only website.

Visitors can view details about our business, products, services, contact information, and other general information. The website does not provide online login, user registration, online payment, shopping cart, or online checkout facilities.

Visitors may contact us through email, phone, or WhatsApp using the contact details provided on the website.

By using this website, you agree to the terms of this Privacy Policy.

3. Information We Collect

We do not collect personal information unless you voluntarily contact us.

When you contact us through email, phone, WhatsApp, or any other contact option provided on the website, we may receive information such as:

• Your name
• Mobile number
• Email address
• Message or enquiry details
• Any other information you voluntarily share with us

We collect this information only for communication and enquiry-response purposes.

4. Automatically Collected Information

When you visit our website, some technical information may be collected automatically through our hosting provider, browser, security tools, analytics tools, or basic website technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• General website usage information

This information is used only for website performance, security, maintenance, and improvement purposes.

5. How We Use Your Information

We may use the information provided by you for the following purposes:

• To respond to your enquiry
• To communicate with you through phone, email, or WhatsApp
• To provide information about our products or services
• To maintain basic business communication records
• To improve our website and customer communication
• To comply with legal, regulatory, or government requirements, if applicable

We do not sell, rent, or trade your personal information to any third party.

6. No Login, No Online Payment, No User Account

Our website does not require visitors to create an account or log in.

We do not collect or store:

• Usernames or passwords
• Debit card or credit card details
• UPI PINs
• Net banking details
• Payment gateway information
• Sensitive financial information

Any purchase, order, payment, or delivery-related communication, if applicable, is handled directly through offline communication such as phone, WhatsApp, or email.

7. Cookies

Our website may use basic cookies or similar technologies for normal website functionality, performance, analytics, and security.

Cookies may help us understand general visitor activity and improve the browsing experience.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. WhatsApp, Email, Phone and Third-Party Platforms

Our website may provide links or buttons to contact us through WhatsApp, email, phone, Google Maps, or social media platforms.

When you click such links or use third-party platforms, their own privacy policies and terms may apply. Shivam Palace is not responsible for the privacy practices, content, or security of third-party websites, apps, or platforms.

9. Sharing of Information

We do not share your personal information with third parties except in limited cases such as:

• When required by law, regulation, or government authority
• When necessary to protect our legal rights
• When required for website hosting, maintenance, security, or technical support
• When you have given your consent

Only the necessary information will be shared in such cases.

10. Data Security

We take reasonable steps to protect the information shared with us from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, email, or WhatsApp communication can be guaranteed to be completely secure. Users are advised not to share highly sensitive personal, financial, or confidential information through the website or online communication channels.

11. Data Retention

We may retain enquiry or communication details for as long as necessary to respond to your request, maintain business records, or comply with applicable legal requirements.

When such information is no longer required, we may delete or securely remove it from our records.

12. Children’s Privacy

Our website is intended for general information purposes. We do not knowingly collect personal information from children.

If you believe that a child has shared personal information with us, please contact us and we will take appropriate steps.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

You are advised to review this page periodically.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Shivam Palace
Legal Name: Agrawal Yogesh Sureshchandra
Trade Name: Shivam Palace
GSTIN: 24AHDPA9419K1ZE
FSSAI License No.: 10721026001851

Address:
Near Madrasi Mandir, Khokhra,
Maninagar East, Ahmedabad,
Gujarat 380008, India

Phone: 09824884405 / 09825097904
Email: info@shivampalace.in
Website: https://shivampalace.in/