Terms and Conditions

Last Updated: June 2026

Welcome to the website of Shivam Palace

These Terms and Conditions govern your use of https://shivampalace.in/ (“Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website.


1. Business Information

Trade Name: Shivam Palace
Legal Name: Agrawal Yogesh Sureshchandra
GSTIN: 24AHDPA9419K1ZE
FSSAI License Number: 10721026001851

Shivam Palace is engaged in the preparation and sale of sweets, snacks, bakery products, namkeen, festive products, and related food items.


2. Purpose of the Website

This Website is provided solely for informational purposes.

The Website may contain information regarding our products, services, business details, contact information, location, and other related content.

Visitors may contact us through email, telephone, WhatsApp, or contact forms available on the Website.

No online purchases, online payments, customer accounts, user registrations, memberships, subscriptions, or online ordering facilities are provided through this Website.


3. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe upon the rights of others.

You shall not:

  • Use the Website for any unlawful, fraudulent, or harmful activity.
  • Attempt to gain unauthorized access to the Website or its systems.
  • Introduce viruses, malware, or malicious code.
  • Copy, reproduce, distribute, or exploit Website content without prior written permission.
  • Interfere with the proper functioning of the Website.

4. Information Accuracy

We make reasonable efforts to ensure that the information provided on this Website is accurate and up to date.

However, we do not warrant or guarantee that:

  • All information is complete, accurate, or current.
  • Product descriptions, images, availability, or specifications are error-free.
  • Information will always remain updated.

Product images displayed on the Website are for illustrative purposes only. Actual products may differ in appearance, packaging, color, weight, decoration, or presentation.

Visitors are encouraged to contact Shivam Palace directly for the most current information.


5. Product and Service Information

The Website may display information regarding sweets, snacks, bakery items, gift packs, festive products, catering-related offerings, or other food products available at Shivam Palace.

Availability of products may vary depending on:

  • Seasonal demand
  • Festival periods
  • Raw material availability
  • Production schedules
  • Business requirements

Information displayed on the Website should not be treated as a guarantee of availability.


6. Communication Through Contact Forms, Email, Phone, or WhatsApp

Visitors may communicate with Shivam Palace through contact forms, email, telephone, or WhatsApp.

By contacting us, you consent to providing information voluntarily, including:

  • Name
  • Phone number
  • Email address
  • Message content
  • Other information provided by you

Any enquiry, message, or communication sent through the Website does not create a contractual relationship, customer account, order confirmation, or business obligation.


7. Intellectual Property Rights

Unless otherwise stated, all content on this Website, including but not limited to:

  • Text
  • Logos
  • Graphics
  • Product photographs
  • Design elements
  • Layout
  • Branding materials

is the property of Shivam Palace or used with appropriate permission.

No content may be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written consent.


8. Third-Party Links

The Website may contain links to third-party websites or services, including but not limited to:

  • WhatsApp
  • Google Maps
  • Social media platforms
  • Other external websites

These links are provided solely for convenience.

Shivam Palace has no control over and assumes no responsibility for the content, privacy policies, security, or practices of third-party websites or services.

Use of such third-party services is entirely at your own risk.


9. Website Availability

We strive to keep the Website accessible and functioning properly.

However, we do not guarantee uninterrupted or error-free access to the Website. Access may be temporarily suspended due to:

  • Maintenance activities
  • Technical issues
  • Hosting outages
  • Security updates
  • Circumstances beyond our reasonable control

We shall not be liable for any temporary unavailability of the Website.


10. Limitation of Liability

To the fullest extent permitted under applicable law, Shivam Palace shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of:

  • Use of or inability to use the Website
  • Reliance on information provided on the Website
  • Errors or omissions in Website content
  • Temporary Website unavailability
  • Third-party links or services

All Website content is provided on an “as is” and “as available” basis.


11. Privacy

Information voluntarily submitted through contact forms, email, telephone, or WhatsApp may be used solely for responding to enquiries and communicating with visitors.

For more details regarding the collection and use of personal information, please refer to our Privacy Policy.


12. Modifications to These Terms

Shivam Palace reserves the right to modify or update these Terms and Conditions at any time without prior notice.

Any changes shall become effective immediately upon posting on this Website.

Continued use of the Website after such changes constitutes acceptance of the revised Terms and Conditions.


13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to the use of this Website shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.


14. Contact Information

Shivam Palace
Legal Name: Agrawal Yogesh Sureshchandra
GSTIN: 24AHDPA9419K1ZE
FSSAI License Number: 10721026001851

Website: https://shivampalace.in/
Email: info@shivampalace.in

For any questions regarding these Terms and Conditions, please contact us using the details available on our Website.


By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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